Question 1

Is there a minimum order quantity (MOQ)?

Accepted Answer

No. That is the beauty of print-on-demand: whether your customer orders 1 item or 1,000, we handle it the same way.

Question 2

How do I place an order?

Accepted Answer

Sign in to your dashboard, open Products, add the items you need to your cart and check out. The total is paid from your wallet balance.

Question 3

Can I connect my Shopify store?

Accepted Answer

Yes. Install the ForPrintOn app from the Shopify App Store and new paid orders sync to ForPrintOn automatically for production.

Question 4

What file formats do you accept for designs?

Accepted Answer

We accept PNG, JPEG, SVG, PDF and AI files. For the best result use a PNG with a transparent background at 300 DPI or higher.

Question 5

What is the typical production time?

Accepted Answer

Most orders are produced within 2–5 business days and shipped right after production.

Question 6

Do you provide care instructions for printed products?

Accepted Answer

Yes. We generally recommend washing garments inside-out in cold water and tumble drying on low heat.

Question 7

Which carrier do you use?

Accepted Answer

Orders in Türkiye are shipped with HepsiJet. The tracking number is added to your order as soon as it ships.

Question 8

How can I track my order?

Accepted Answer

Open Orders in your dashboard to see the status and tracking number of every order.

Question 9

How do I pay for orders?

Accepted Answer

Orders are paid from your ForPrintOn wallet. Top it up by card through PayTR, or by bank transfer — our team credits transfers manually.

Question 10

Do I get a discount for larger volumes?

Accepted Answer

Yes. VIP tiers give a discount on product costs; contact us to learn which tier fits your volume.

Question 11

Why do you need my phone number?

Accepted Answer

Our payment provider requires a buyer phone number for every card payment, and we use it to reach you about your orders.

Question 12

How can I get support?

Accepted Answer

Use the Support button in your dashboard or the WhatsApp button on this site to reach our team directly.

Frequently Asked Questions

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